FAQs

1. What is SmartNest?

SmartNest is an online store offering smart, practical home gadgets designed to simplify everyday life and bring more comfort into your home.

2. How long does shipping take?

Shipping usually takes 7–15 business days, depending on your location and the product. All orders are processed within 1–3 business days after payment.

3. Do you ship to all states in the USA?

Yes, we ship to all 50 states in the United States.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can also track your order on our Track My Order page.

5. Can I change or cancel my order?

If your order has not been shipped yet, you can request a change or cancellation by contacting us at:

info@smartnest.com

6. What is your return policy?

You can return unused items within 14 days of delivery. The product must be in its original condition and packaging. For return instructions, please contact us at info@smartnest.com.

7. What if my product arrives damaged?

If your item arrives damaged, please email us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.

8. Are your products tested?

Yes! All products at SmartNest are carefully selected and tested for quality, safety, and everyday usefulness.

9. What payment methods do you accept?

We accept:

• Credit & Debit Cards

• Apple Pay

10. How can I contact customer support?

You can contact us anytime at:

📧 info@smartnest.com

Support hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)