Return Policy

✅ Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

To start a return, please contact us at:

📧 info@smartnest.com

We will provide you with return instructions after reviewing your request.

❌ Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale items

• Items damaged due to improper use

• Items returned without original packaging

📦 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

• Clear photos of the product

• Photos of the packaging

We will offer a replacement or full refund at no additional cost.

💳 Refunds

Once we receive your returned item and inspect it:

• You will be notified of the approval or rejection of your refund

• If approved, the refund will be issued to your original payment method

• Refund processing time: 5–10 business days

Please note: Banks and card issuers may take additional time to post the funds to your account.

🚚 Shipping Costs

• Original shipping costs are non-refundable

• Return shipping costs are the responsibility of the customer

• If the return is due to a defective or incorrect item, we will cover return shipping

🕒 Order Cancellations

Orders may be cancelled only before they are shipped.

Once an order has been processed and shipped, it cannot be cancelled.

⏳ Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Check your bank account

2. Contact your credit card company

3. Then contact us at info@smartnest.com

📬 Contact Us

If you have any questions about our refund policy, please contact us:

📧 info@smartnest.com